Attention as Ethical Practice

Note: Some articles belong to one site. These belong to all of them. Superconnectors are pieces written at the intersections. Where opera meets product thinking, where walking meets AI, where the archive meets the self.


We tend to treat attention as a personal resource. Something to be managed, protected, optimized. The literature on attention, and there is a great deal of it, is largely written in the register of self-help. How to focus. How to resist distraction. How to reclaim your time from the systems designed to consume it. The frame is individual. The stakes are personal productivity, personal wellbeing, personal flourishing. I think this frame is too small.

What You Are Doing When You Attend
Attention is not neutral. Where you direct it, you give weight to. What you weight, you make real in your experience and, through your actions, in the world. The person who attends carefully to another person, who listens without preparing the next thing to say, who looks without immediately categorizing, treats that person differently than the person who doesn't. Not because they've decided to be kind, but because the quality of attention has already done the ethical work before the decision arrives.

This is Simone Weil's argument, made most clearly in her essay on attention and will. Attention, she writes, is the rarest and purest form of generosity. Not effort. Not intention. Not the performance of care. The actual turning of the mind toward another thing or person with sufficient stillness to perceive what is actually there rather than what you expected to find. Most of us manage this rarely and briefly. The systems we move through are designed to prevent it.

The News as Ethical Environment
I've spent much of my career inside news media, and the question I return to most often is not about content. It's about the emotional and cognitive environment that news products create for the people who use them. A news product that optimizes for vigilance. For the perpetual low-grade alertness which comes from a stream of threatening information arriving faster than it can be processed. It is not ethically neutral. It produces a particular relationship to the world and to other people. It narrows the aperture of attention to the recent, the threatening, and the actionable. It makes it harder to attend to what is slow, structural, distant, or ambiguous. It trains a kind of perception that finds crisis everywhere and meaning nowhere.

This is not a conspiracy. It is an optimization. The metrics reward engagement, and vigilance drives engagement, so the product moves toward vigilance. No individual decision produces it. The aggregate does. But aggregate effects have ethical weight. A product used by millions of people daily, that systematically degrades their capacity for sustained attention, that makes the world appear more threatening and less comprehensible than it is. This is doing something to the people who use it that they have not consented to and may not be aware of.

The Designer's Responsibility
There is a version of this argument which leads to despair. The systems are too large, the incentives too entrenched, the individual designer too small within the machine to make meaningful choices. I've heard this argument from smart people who believe it sincerely, and I understand the logic. I don't find it convincing.

The designer who makes a product more likely to produce sustained attention rather than vigilance has done something real, even if the effect is modest and the metrics don't reward it. The editor who structures a story to produce comprehension rather than anxiety has made an ethical choice at the level of the sentence. The product manager who argues for a design that leaves the user more whole than it found them is doing ethics, even when the meeting doesn't use that language. None of this is heroic. Most of it is invisible. But the aggregate of those decisions, made consistently, over time, by enough people working inside enough systems, is what changes what the systems do.

Attention as the Prior Ethical Condition
The reason I keep coming back to attention rather than intention or values or principles is that attention is prior. You cannot act well toward what you cannot perceive. You cannot perceive what you have not attended to. The ethical failures that matter most are not usually the result of bad intentions but of insufficient attention. To the person in front of you, to the user at the end of the product, to the cumulative effect of decisions that each seemed reasonable in isolation.

The walking practice is, at some level, an attention practice. Three hours of directed perception, resisting the pull of the systems, forcing a quality of engagement with the immediate that the digital environment makes increasingly difficult to sustain. This has personal value. But it also has ethical stakes, because the person who has practiced attending carefully to a street is, in some small but real way, better equipped to attend carefully to everything else. Attention is not a virtue in the traditional sense. It is the condition under which virtue becomes possible.

Latest Articles


More in Product Management

Previous
Previous

Dealing with The Confident Cynic: Turning Skepticism into Velocity

Next
Next

The Thing Richard Told Me